At PannaiHerbals, we strive to ensure our customers are completely satisfied with their purchases. Please read our refund policy carefully to understand your rights and the conditions under which returns and refunds are processed.
1. Returns
We accept returns within 7 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We cannot accept returns on opened herbal products or personal care items due to hygiene and safety reasons.
2. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 business days.
3. Late or Missing Refunds
- If you haven't received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund, please contact us at support@pannaiherbals.com.
4. Shipping for Returns
To return your product, you should mail it to the address provided by our support team upon initiating a return request. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please email us immediately with photos of the damaged product and packaging at support@pannaiherbals.com.
6. Cancellations
Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must be processed as a return following the guidelines above.